The answers to your questions

Each Petit Cube order is carefully manufactured and shipped, except under exceptional circumstances, the day after the order is confirmed, excluding Saturdays, Sundays, and public holidays. The delivery time depends on the shipping method chosen.

For mainland France, Chronopost and Chrono Relais provide next-day delivery (for orders confirmed before 12:00 noon from Monday to Friday), while delivery with Colissimo or to a Pickup Point takes an average of 2 to 4 days in mainland France.

A tracking link is sent by email and is also available in your customer account to track the delivery of your package.

We ship absolutely everywhere in Europe and almost everywhere in the World. You will find here a non-exhaustive list of available destinations. If you wish to ship to a country that is not listed or does not appear at the time of validating your order, write to us at hello@petitcube.com and we will see if we can activate it.

Please note that the delivery times were provided to us by La Poste and its international partners; this is an estimated delivery window with a 95% delivery rate.

MY PARCEL'S DELIVERY STATUS IS NOT UPDATING.

If the delivery status does not update for 72 hours, it is likely that the parcel is experiencing difficulties. Do not wait any longer and contact us by email (hello@petitcube.com) so that we can locate the parcel with the carrier and take action to unblock its delivery (or resend a new one, if necessary).

MY PARCEL IS MARKED AS DELIVERED BUT I HAVE NOT RECEIVED IT.

If the delivery status indicates that your parcel has been delivered, we advise you to check with your building manager (if you have one) or with your neighbors. It is possible that a third party received the parcel for you in your absence. If this is not the case, send an email to our customer service team (hello@petitcube.com) to find a solution.

MY PARCEL HAS BEEN RETURNED TO THE SENDER.

If the parcel has been returned to the sender, it is either because the delivery address provided was incomplete or incorrect, or because the recipient did not pick up their parcel (from La Poste or the Pickup Point) within the specified time frame. Send us an email (hello@petitcube.com) confirming the full delivery address and we will find a solution.

For Colissimo shipments, the parcel is delivered to your mailbox if it fits (in the case of a Colissimo delivery without signature) or left with a trusted third party (concierge, neighbor). Otherwise, the parcel simply needs to be collected from the nearest post office using the delivery notice and tracking number, which are placed in your mailbox (when the mail carrier does their job properly). For Chronopost shipments, you receive an email and/or SMS notification to indicate a safe place for the parcel to be left, schedule delivery for a date that suits you, or choose a pickup point.

Every order leaves the Cuberie in perfect condition; however, unfortunately, couriers are not always very careful with packages.
If your Petit Cube arrives damaged (which is very, very rare), please email us (hello@petitcube.com) your order number, a photo of the Petit Cube, as well as a photo of the package showing the delivery label.
Of course, we will offer a suitable solution to make up for this postal mishap!

The price of the Petit Cube depends on the small gift you decide to include.
The Petit Cube itself costs €14.95, and the price of the small gift starts at €2.95 (subject to availability).

For mainland France, we have different delivery options available here which will appear when you check out. If one of the options does not appear, it is unfortunately unavailable at the time you place your order.

Since we ship orders the next morning, except in exceptional cases, please contact us as soon as possible by email (hello@petitcube.com) with your order number and details of the changes needed if you notice an error or mistake in your text. We will then do our best to correct it! Unfortunately, our elves are sometimes very quick to produce, so if your package has already been shipped, there will be nothing more we can do...

We strive to offer the smoothest and most intuitive shopping experience possible. If you are having trouble placing your order, it may be that your browser is not compatible with the website. In this case, we recommend placing your order from a different device or browser (such as Safari or Chrome).

If the problem persists, there may be an unidentified bug on the website. In this case, please send us an email at hello@petitcube.com describing the issue you encountered, and we will do our best to resolve it as quickly as possible.

No stress—no invoice is included in packages sent within the European Union, so if you made a mistake in the billing address (for example, by entering the same address as the delivery address), rest assured that the invoice will only be sent by email to the address used to create the account. There’s no way to spoil the surprise!

International shipments are a special case. If you are sending your Petit Cube to a country other than mainland France or the European Union, we are sometimes legally required to include a paper invoice with the package so that it can pass through customs and reach its recipient without any issues. This also applies to the French overseas departments and territories.

Absolutely, you can order several products in the same order, which you will receive at the same delivery address. Simply click “Continue shopping” when your first product is in your cart.

The different products are then individually packaged in a pretty patterned box and shipped together in a larger carton; this keeps them perfectly protected and allows them to be given as gifts just as they are, like a gift box.

If you wish to order two products for two different addresses, however, you will need to place two separate orders. Each order is currently linked to a single delivery address.

The Little Cube holds four square photos. You can upload portrait or landscape images and then use the cropping tool to select the area you want to keep.

Keep faces and important details within the frame. Check each photo in the preview before continuing to create your design.

If you are an artist at heart or consider yourself one and would like to offer us your designs to decorate our products, go for it! Send us a portfolio of your best creations by email (hello@petitcube.com) and we will get back to you as soon as possible.

If you would like to create a unique design for a special event or any other project (B2B or B2C), contact us so that we can provide you with a quote.

Yes, you can create your gift from your phone and upload the photos stored on it. It is best to choose the original files, then check the cropping of each image.

If the upload does not work, try another browser or contact us, specifying your device and the problem you encountered.

If part of your photo is cut off, adjust the cropping to place the subject back in the visible area. For a blurry image, try the original file rather than a screenshot or a photo saved from social media.

Also check the brightness: a very dark photo will remain difficult to read once printed. We do not retouch your images before printing; it is best to choose another photo if the result does not suit you in the preview.

Yes, the preview of your creation and the summary allow you to check your customization before confirming. Take the time to re-read the names, dates, and your message, then check the framing of the photos.

If you miss a detail, go back to the relevant step to correct it before adding your creation to the cart.

Yes, you can also create personalized cards, posters, and other personalized gifts.

The options vary depending on the product: photo, message, first name, or illustration. Visit its product page to discover the available options and prepare your creation.

The dimensions of a Small Cube are 8 x 8 x 8 cm.
The shipping box measures 15 x 15 x 8 cm.

We all know that it’s not the size that matters, but actually, it does—it all depends on the volume of the products you would like to combine!
Once you have selected your first item, we will recommend a complementary product from several options tailored to the size of the Petit Cube.

However, if you would like an additional product other than those we offer on our website, please write to us at hello@petitcube.com, and we will see if we can fit your desired duo into the Petit Cube.

We admit that it is indeed tempting, but, at least for now, we prefer to offer you a limited but carefully curated selection of items that we have thoughtfully sourced for you and your loved ones.

If you are handing over the Little Cube in person, nothing stops you from adding a little something of your own. The Little Cube can be opened and closed again without anyone noticing.

Unfortunately, it is not possible to order an empty Petit Cube, as this would fall outside the scope of our all-in-one concept. However, if you would like to add your own gift inside, you can choose one of the least expensive items we offer and add yours upon receipt of the package. The Petit Cube opens and closes very easily without being damaged.

If you wish, you can have the Petit Cube delivered to your home and then hand-deliver it to your loved one, either in its nice shipping box (if it hasn't been damaged by the postal service) or not—the choice is yours!
You will be able to open the Petit Cube and close it again without leaving a trace if you want to see the result before giving it as a gift.

Sending a Petit Cube means choosing an original gift idea that can be given all year round whenever you want to surprise a friend, a family member, or one of your colleagues.

Perfect birthday gift, original idea for Valentine's Day, little personalized touch to place at the foot of the Christmas tree, encouragement for an exam or the start of the school year, etc. Feel free to decide when to create the surprise! And remember, it's the thought that counts.

Of course, feel free to treat yourself!

Absolutely, but that's not all! Petit Cube is original, trendy, surprising, different, personalized!

All orders are made at Cuberie, our workshop located in Nice. We print, cut, fold, and glue all your creations by hand.

Our cardboard and paper are sourced from FSC-certified supply chains, which are more environmentally friendly and guarantee that the trees used are replanted.

Petit Cube is an all-in-one solution! It is a gift, packaging, and card all in one, saving you three separate purchases. We have designed custom-sized packages to minimize cardboard and secure the Petit Cube so that it is perfectly protected. We do not add any void-fill (no fiber, particles, or polystyrene chips).

The Petit Cube is not meant to be thrown away! It can either be kept as a keepsake box, or its photos can be removed and kept like Polaroids.

Absolutely, we are open to all ideas! If you have any suggestions or are a creator yourself, submit your ideas to us by email at hello@petitcube.com or by sending us a private message on our social media pages. We will be delighted to check them out and give you our feedback.

The small gifts come from partner brands and designers. We prioritize French and European products when curating our selection.

Your order is then personalized and prepared at La Cuberie in Nice. You can discover our partners on the Brands and designers page.

Yes, we offer personalized corporate gifts for your clients, partners, and teams. Depending on your project, you can add a logo, a message, or choose a design in your company's colors.

Tell us your idea, the desired quantities, and the date of your event on the Corporate Gifts page. We will review your request and prepare a tailored quote.